Development of an Exit Survey to Identify the Efficacy of Public Assistance in Polk County

Item

Title
Development of an Exit Survey to Identify the Efficacy of Public Assistance in Polk County
Author
Amanda Sanchez
Daniel Vityukov
Jessica Crocker
Melanie Gardner
Nick Castillo
Noah Chaparro
Paige Merritt
Susan Parker
Date
27 May 2021
Type
Text; Image; MovingImage; StillImage
Identifier
aes/279
Language
eng
Abstract
<p>Housing stability has been a critical issue, as expressed in the <em>2019 Polk County Community Health Assessment.</em> The purpose of this Process Improvement Project (PIP) was to design and administer an exit survey to assess the long-term stability of clients who utilized services from the Polk County Family and Community Outreach (FCO) division. The exit survey was developed to meet several goals: to communicate client outcomes to funders to obtain grants, identify and improve unmet needs within the services offered, and to collect client experiences. The research was conducted on evidence-based survey design, the incorporation of incentives, the impact of public assistance on health and well-being, and the role of text messaging technology in health care interventions. Findings indicate that this assessment method displays a strong potential for FCO to analyze assistance effectiveness and adapt services to meet the current needs of their clients.</p>
Rights
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Department
Nursing
Faculty Sponsor
Holly Andreosky