When Every Second Counts: Assessing the Preparedness of 911 Operators to Process Video Relay Service Calls
Item
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Title
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When Every Second Counts: Assessing the Preparedness of 911 Operators to Process Video Relay Service Calls
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Creator
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Lydia Grace Rogers
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degree
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Master of Arts in Interpreting Studies
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Date
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6/15/2025
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Abstract
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Video Relay Service (VRS) is a telecommunication service that provides American Sign Language interpreters for deaf and hard of hearing individuals. With expansions and technological developments, more people in the deaf community are using VRS services for their needs, including 911 emergencies. Both 911 operators and interpreters must work together to provide efficient and effective communication despite frequent complications. This study addresses the gap in literature on 911 operators’ knowledge and preparedness for processing VRS calls. The purpose of this research is to assess the knowledge base of 911 operators regarding VRS call processing and explore the potential need for specialized training to help mitigate obstacles and provide the best possible service to the deaf community.
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note
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Elisa Maroney
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Stacey Rainey
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Kathy Groves
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Rights
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Western Oregon University Library has determined, as of 06/20/2025, this item is in copyright, which is held by the author. Users may use the item in accordance with copyright limitations and exceptions, including fair use. For other uses, please ask permission from the author.
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https://rightsstatements.org/page/InC/1.0/?language=en
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Language
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eng
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Type
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Thesis
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Type
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Text
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Identifier
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LydiaRogers_Thesis_2025
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Key Words
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Interpreting
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emergency response
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training
