Advancing Business Communications with Real-Time Communications (RTC) Technologies

Item

Title
Advancing Business Communications with Real-Time Communications (RTC) Technologies
Creator
Chenjiong Yu
Degree Name
<p>This project was submitted as part of the requirements for the Masters in Management and Information Systems program.</p>
Project Type
professional_project
Date
3/21/2018
Abstract
<p>This project focuses on the real-time communication (RTC) technologies used in business—instead of legacy communication tools (e.g., email, mobile, etc.) to interact with customers and exchange information between employees. However, businesses do not want to eliminate the old forms of communication; they are more likely to combine old and new forms of communication tools to build a multi-functional communication platform. RTC technology plays a critical role and not only makes real-time chat efficient but also improves the customer experience and employees’ productivity. This project focuses on three areas.</p>
<ol>
<li>
<p>Real-time communications (RTC) technologies offer features that overcome many of the weaknesses of common methods of communication.</p>
</li>
<li>
<p>Comparing the features and functions of three RTC platforms</p>
</li>
<li>
<p>Studying business expectations and improvement of current RTC software</p>
</li>
</ol>
Keywords
Real time communication, Communication Platform, WebRTC
Committee Member
David Olson, Scot Morse, Randy Palmer
Rights
Western Oregon University Library has determined, as of 05/31/2023, this item is in copyright, which is held by the author. Users may use the item in accordance with copyright limitations and exceptions, including fair use. For other uses, please ask permission from the author.
http://rightsstatements.org/vocab/InC/1.0/
Language
eng
Date Available
3/21/2018
Type
Text
Identifier
computerscience_studentpubs/8
Historical Downloads
0
Subject
Management Information Systems
department or school name within institution
Computer Science