Development of Staffless Convenience Stores: How Automation and Intelligent Systems can Transform the Retail Shopping Experience

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Title: Development of Staffless Convenience Stores: How Automation and Intelligent Systems can Transform the Retail Shopping Experience
Creator: Yue Chen
Degree Name: This project was submitted as part of the requirements for the Masters in Management and Information Systems program.
Project Type: professional_project
Date: 3/21/2018
Abstract: This research project presents an integrated overview of how the new technologies are altering traditional convenience stores to be an original convenience store, and are providing customers with a different shopping experience. It begins by establishing a definition and introducing three examples of staffless convenience stores, followed by classification of staffless convenience stores by their technologies. Secondly, it states three main problems, which are overhead costs on labor, a different shopping experience, and how technologies work in a staffless store, explaining an integrated overview of staffless convenience stores. In the third part, it analyzes the business components containing target audience, four Ps, and SWOT analysis which are used to do the marketing strategy. Also, it also figures out the feedback from customers who have already shopped in a staffless store and the reasons for their willingness of buying in a staffless store. In the paper, it tests a demonstration about teaching a machine to recognize an image and to show the result. Finally, it uses three examples of staffless convenience stores to illustrate their operation principle with technologies such as facial recognition, Radio-frequency Identification (RFID), e-payment, etc. It makes some comparison between staffless convenience stores and traditional convenience stores with data to demonstrate the benefit of running a staffless convenience store.
Committee Member: David Olson, Scot Morse, Mark Elton
Rights: Western Oregon University Library has determined, as of 05/31/2023, this item is in copyright, which is held by the author. Users may use the item in accordance with copyright limitations and exceptions, including fair use. For other uses, please ask permission from the author.; http://rightsstatements.org/vocab/InC/1.0/
Language: eng
Date Available: 3/21/2018
Type: Text
Identifier: computerscience_studentpubs/7
Subject: Management Information Systems
department or school name within institution: Computer Science